CUSTOMER CARE

Aura is dedicated to providing honest and effortless customer service to all of our customers. If you find yourself having any questions in regards to our products or policies, please email us directly at inquiries@iam-aura.com. Please allow 24 business hours for our customer care team to respond. 

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If for whatever reason you are unsatisfied with your purchase, please visit our Shipping & Returns page for instructions on exchanging your items.

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WHOLESALE INQUIRIES

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I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!

 

I'm the second paragraph in your wholesale inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

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PAYMENT METHODS

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Aura accepts all credit and debit card payments, as well as PayPal. If you purchase in-person at a pop-up shop, we accept all credit and debit card payments as well as cash. 

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PRIVACY & SAFETY

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Aura is committed to handling responsibly the information and data we collect about you through our Services, whether personal information or non personal browsing and site usage data. We have designed our Privacy Policy and our Data Usage Policy consistent with the following principles:

1. Privacy policies and data collection and use policies should be human readable, comprehensive, and easy to locate;

2. Only the minimum amount of information reasonably necessary to provide you with services should be collected and maintained, and only for so long as reasonably needed or required;

3. Information you provide through our Services, or that we gather as a result of your use of our Services, should not be used for marketing or advertising purposes, nor should it be provided voluntarily (without your permission) to anyone else unless required; and

4. If Aura is required to provide a third party with your personal information (whether by subpoena or otherwise), then provided we have collected and retained an email address for you, Aura will use reasonable means to notify you promptly of that event, unless prohibited by law.